1. Information We Collect
We collect information necessary to provide veterinary care and maintain professional communication. This includes:
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Personal Identification: Name, ID number (where required), and physical address.
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Contact Details: Phone numbers and email addresses.
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Pet Records: Medical history, vaccination status, and microchip numbers.
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Financial Information: Payment history.
2. How We Use Your Information
Your data is used strictly for professional purposes, including:
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Providing medical treatment and diagnostic services for your pets.
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Sending vaccination reminders, appointment confirmations, and health alerts.
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Processing payments and managing account statements.
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Complying with statutory requirements (e.g., controlled medicine registers).
3. Disclosure of Information
We do not sell or rent your personal information. We may share relevant data with third parties only in the following contexts:
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Specialist Referrals: Sharing medical history with referral hospitals or laboratories.
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Insurance: Submitting claims to pet insurance providers at your request.
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Legal Compliance: When required by law or the South African Veterinary Council (SAVC).
4. Data Security
We implement industry-standard physical and digital security measures to protect your information from unauthorized access, loss, or disclosure. All internal records are stored on secure servers with restricted access.
5. Your Rights
Under POPIA, you have the right to:
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Request access to the personal information we hold about you.
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Request the correction or deletion of outdated or incorrect data.
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Object to the processing of your data for direct marketing.
6. Contact Us
If you have any questions regarding this policy or wish to update your information, please contact our administrative team directly at the clinic.